Customer Experience | Value | Workflows & Automation

 

nation_people_head
You're not a number. You're family. 

Beyond our product and its features, HawkSoft's hidden advantage is the way we treat our customers. We're committed to providing you with service that delights. From the moment HawkSoft started in 1995 by insurance agent Paul Hawkins and his son and son-in law, the entire company has worked to keep independent agencies front and center in our core values and private ownership model.

 


Hear what our agents have to say about the HawkSoft family


 


Expect an Exceptional Experience

Our passion for customer service is unparalleled in the industry

97%

Recommendation rate  

98%

Satisfaction rate with call support

97%

First-call resolution

120 seconds

Average hold time

18 years

Average agency retention rate

4.5/5

Capterra rating

 

 

 

"In my 41 years of business, I have never worked with a company with better customer service than HawkSoft!"


John Brundige
Fall & Fall Insurance

 

“Everyone at HawkSoft is committed to delivering outstanding product support—most have worked in agencies so they really know what is important to us as business owners, employers and agents."

Claudia McClain
McClain Insurance Services

 

 

"HawkSoft employees understand things from an agency viewpoint. They have all been so helpful, personable, and efficient."


LeRoy Redding
EZR Insurance Services

 

 

 

Allrisk Insurance - cropped

A community you can count on

Our agencies—and employees—belong to a community of ongoing education & support.

We're here for you 
When you call in, you’ll get a real person every time—not a robot or an hour of hold music.

HUGs are on us (rain checks offered during COVID-19) 
HawkSoft User Group (HUG) hosts regional and national meetings, and an exclusive Facebook group where agents can share their experiences and best practices with other agents, as well as provide feedback to HawkSoft.

Pushing the independent agent channel forward
We're passionate about participating in industry events and creating educational content to help independent agents evolve to meet the needs of modern clients.  

Company culture matters
Our high Glassdoor rating and consecutive ranking as a Top Oregon Workplace since 2015 speak to the fact that happy employees make for happy customers. 

We respect greatness
We started the Dick Fanazick award to recognize those who make a difference in the lives of others and their community. 

HawkSoft's first agency, from 1995, with a handmade plaque from Paul Hawkins

 

 

Customer experience resources 

 

Ready to see HawkSoft in action?

Schedule a one-on-one demo to see why so many agencies love HawkSoft.

 Schedule a HawkSoft Demo  

 

 

 

Learn more about the HawkSoft difference:

Customer Experience | Value | Workflows & Automation