Customer Experience | Value | Workflows & Automation


You're not a number. You're family. 

Beyond our product and its features, HawkSoft's hidden advantage is the way we treat our customers. We're committed to providing you with service that delights. From the moment HawkSoft started in 1995 by insurance agent Paul Hawkins and his son and son-in law, the entire company has worked to keep independent agencies front and center in our core values and private ownership model.


Hear what our agents have to say about the HawkSoft family


Expect an Exceptional Experience

Our passion for customer service is unparalleled in the industry


Recommendation rate  


Satisfaction rate with call support


First-call resolution

120 seconds

Average hold time

18 years

Average agency retention rate


Capterra rating




"In my 41 years of business, I have never worked with a company with better customer service than HawkSoft!"

John Brundige
Fall & Fall Insurance


“Everyone at HawkSoft is committed to delivering outstanding product supportmost have worked in agencies so they really know what is important to us as business owners, employers and agents."

Claudia McClain
McClain Insurance Services



"HawkSoft employees understand things from an agency viewpoint. They have all been so helpful, personable, and efficient."

LeRoy Redding

EZR Insurance Services




Allrisk Insurance - cropped

A community you can count on

Our agencies—and employees—belong to a community of ongoing education & support.

We're here for you 
When you call in, you’ll get a real person every time—not a robot or an hour of hold music.

HUGs are on us (rain checks offered during COVID-19) 
HawkSoft User Group (HUG)
hosts regional and national meetings, and an exclusive Facebook group where agents can share their experiences and best practices with other agents, as well as provide feedback to HawkSoft.

Pushing the independent agent channel forward
We're passionate about participating in industry events and creating educational content to help independent agents evolve to meet the needs of modern clients.  

Company culture matters
Our high Glassdoor rating and consecutive ranking as a Top Oregon Workplace since 2015 speak to the fact that happy employees make for happy customers. 

We respect greatness
We started the Dick Fanazick award to recognize those who make a difference in the lives of others and their community. 

HawkSoft's first agency, from 1995, with a handmade plaque from Paul Hawkins



Customer experience resources 


Ready to see HawkSoft in action?

Schedule a one-on-one demo to see why so many agencies love HawkSoft.

 Schedule a HawkSoft Demo  




Learn more about the HawkSoft difference:

Customer Experience | Value | Workflows & Automation